FREQUENTLY ASKED QUESTIONS
Security Bond, Cleaning Fee & House Rules
Itemised on your booking shopping cart, and due to Covid 19, a cleaning fee is payable on all bookings. A security bond is mandatory and payable on booking to secure your dates. The balance is due 5 working days before arrival. The bond is fully refundable post checkout within 10 working days, pending observance of the House Rules. House Rules Details You Must Read. When booking for a group, please ensure everyone reads these rules. You don't want to be stuck being penalised for one of them :)
When can I check in?
We are very flexible with check in and out times. Most of the time the house will be ready first thing in the morning, and late check outs are common. This makes us stand out from the crowd where you are OUT by 10am on the dot!
The exception to this is when we have back to back bookings in which case check out
is at 11am.
Can extra people stay?
The house can accommodate eight guests. Please note, unless otherwise stated, rates are based on two guests.
Only the number of people who have booked are permitted to sleep in the house. Due to strict Covid 19 cleaning protocols, other bedrooms will be locked. Booking additional guests once you have arrived at the house is possible. See Security Bond and House Rules. Or see www.trybooking.com/YCAN
What should I bring?
• Bread and any food you will eat.
• Layers of clothes inc. hat, scarf, gloves, sox, closed shoes, jacket
• Homecooked Italian Meals for our additional meal options available for purchase.
• See Amenities for what is provided for you.
Where do I pick up the keys from?
Self check in on the numbered keypad which is located to the right of the front door.
A code is texted to you on the day of your arrival.
Is smoking permitted?
Smoking is NOT permitted inside. Any smoking outside must ensure butts are fully extinguished and put in the bin. Fines apply as you are in a World Heritage Area.
For safety precautions, open flame candles, fires or gas or charcoal bbq are not permitted to be lit under any circumstances.
Non-profit organisations holding a fundraiser may be interested in the following prizes:
• Two Night Stay at Fifth Ave Katoomba Retreat in the Blue Mountains
$400 for 4 guests, valued at $810.
• An Italian Cooking Class Experience
$350 for 4 guests, valued at $480.
• Both prizes for 4 guests: $600, valued at $1200.
Special Interest Groups
If you are part of a Special Interest Group, looking for a place to meet to brainstorm, share creative ideas, to write, read or make something as a group – Fifth Ave Katoomba Retreat will suit up to 10 people comfortably for a day trip.
With tons of warmth and attention to detail, you get the whole place to yourselves and makes a great alternative to large hotels, guest houses and shared accommodation venues.
Not to mention a great reason to escape the office!
Ask for a detailed quote.
An overnight stay in the beautiful surrounds of the Blue Mountains is a sure fire way to clear the mind and increase productivity.
Why not incentivise your well performing staff with a Blue Mountains overnight Accommodation & Italian Cooking Class Gift Voucher?
$400 for one bedroom, 2 guests, one class during their stay.
Any night of the week, subject to availability. Public & School holidays exempt. Advance bookings recommended.